Find answers to common questions about shopping designer fashion at Label’d.
Are the products sold by Label’d authentic?
Label’d takes reasonable steps to source and present genuine branded goods. Product descriptions, photographs and condition information are provided to help you make an informed choice. If you have a concern about a product, please contact us so we can investigate.
Do you sell new, vintage and pre-owned fashion?
Yes. Our catalogue can include new, vintage and pre-owned designer clothing, footwear, bags and accessories. Where an item is vintage or pre-owned, relevant condition information is shown on the product listing.
Why are some products priced below RRP?
Selected products are available below their recommended retail price. Savings vary by product and availability, and the current selling price is shown on each product page. You can also browse our current offers.
How long do I have to request a return?
Our current returns policy allows 14 days from the date you receive your order to request a return, subject to the terms and legal exceptions set out in our Refund & Returns Policy.
How does delivery work?
Available delivery options, charges and estimated delivery times are shown at checkout. For more information, see our Shipping & Delivery Policy.
How can I find a specific designer?
Visit our Designer Brands page to browse the brands currently available at Label’d, or use the site search.
How can I contact Label’d?
For help with an order, product, delivery, return or sizing, visit our Contact page or email customerservice@labeld.co.uk.