Shipping policy
Shipping & Delivery Policy
Processing and dispatch
We aim to process and dispatch orders as quickly as possible. Delivery options, charges and estimated delivery times available for your order will be shown at checkout.
An order confirmation confirms that we have received your order. It does not mean that the order has been dispatched. Once your order has been dispatched, we will send a dispatch confirmation and tracking details where tracking is available.
UK delivery
The delivery estimate shown at checkout begins once your order has been dispatched. Delivery dates are estimates unless a delivery service is expressly described as guaranteed.
Delays can occasionally occur because of circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures or unusually busy periods. If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.
International delivery
International delivery is available only to destinations offered at checkout. International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where these charges are not collected by Label’d Ltd at checkout, the recipient may be responsible for paying them. Customs processing may affect the delivery time.
Delivery address
Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible at customerservice@labeld.co.uk. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Missing, delayed or damaged parcels
If your order is significantly delayed, tracking shows an unexpected issue, or the parcel arrives damaged, contact us at customerservice@labeld.co.uk with your order number and relevant details.
Please inspect your order promptly after delivery. If an item is faulty, damaged, incorrect or not as described, our Refund & Returns Policy and your statutory rights will apply.
Contact
For questions about shipping or delivery, contact Label’d Ltd at customerservice@labeld.co.uk.
Nothing in this policy affects your statutory rights.