Refund policy
Refund & Returns Policy
We hope you are happy with your purchase from Label’d. If you change your mind, we offer returns in accordance with the policy below. Nothing in this policy affects your statutory rights.
14-Day Returns Policy
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must be returned in the same condition in which it was received, unworn or unused, with any original tags attached and, where applicable, in its original packaging.
You will also need your receipt, order confirmation or other proof of purchase.
To request a return, contact us at customerservice@labeld.co.uk.
Please do not send a return without first contacting us.
UK Right to Cancel
If you are a UK consumer purchasing online, you normally have a legal right to cancel your order within 14 days after the day you receive the goods, subject to the exceptions provided by law.
After notifying us that you are cancelling, you must return the goods within 14 days.
Our returns policy does not affect your statutory rights.
Return Postage
Unless an item is faulty, damaged, incorrect or not as described, customers are responsible for the cost of returning their items to us.
We recommend using a tracked return service and retaining proof of postage until your refund has been completed.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide appropriate return instructions.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, incorrect or materially different from its description, contact us as soon as possible at customerservice@labeld.co.uk.
Please include your order number and, where appropriate, photographs showing the problem.
Your statutory rights under UK consumer law are not affected.
Exceptions and Non-Returnable Items
Certain goods may be excluded from change-of-mind returns where the law permits, including personalised or made-to-order goods and sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
This does not affect your rights where an item is faulty, damaged or not as described.
If you are unsure whether an item can be returned, contact us before sending it back.
Refunds
Once we receive and inspect your return, we will let you know whether your return has been accepted.
Approved refunds will be made to your original payment method.
When exercising your statutory right to cancel, any refund of standard outbound delivery charges will be handled in accordance with applicable consumer law. If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to refund the additional delivery cost.
We may make a deduction from a refund where permitted by law if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to inspect the goods.
Please remember that your bank or card provider may take additional time to process the refund after we issue it.
Exchanges
If you would like a different item or size, please contact us at customerservice@labeld.co.uk.
Where a direct exchange is unavailable, the quickest option may be to return the original item and place a new order.
Contact
For questions regarding returns or refunds, contact:
Label’d
Email: customerservice@labeld.co.uk
Return instructions and the appropriate return address will be provided when your return is authorised.